Support Portal
Need help? Get remote support, submit a ticket, or reach our team directly.
Get Help
How Can We Help You?
PC Remote Support
Download our remote support tool for Windows. Our technician will connect securely to your PC to diagnose and fix issues in real-time.
Download for WindowsMac Remote Support
Download our remote support tool for macOS. Extract the ZIP file and run the application to allow our technician to connect.
Download for MacSubmit a Ticket
Log a support request through our ticketing system. Track your issue from submission to resolution with full transparency.
Open Support Portal
Direct Contact
Prefer to Talk to Someone?
Call Support
+27 21 883 8271
Mon – Fri, 08:00 – 17:00
Mon – Fri, 08:00 – 17:00
Email Support
support@pcservices.co.za
We respond within 4 hours on business days
We respond within 4 hours on business days
FAQ
Support FAQ
Yes, absolutely. Our remote support tool is provided through our secure managed services platform. It creates an encrypted connection that only our authorized technicians can access, and only for the duration of your support session.
For managed service clients, we respond within our SLA timeframes (typically within 1 hour for critical issues). For ad-hoc clients, we respond within 1 business day. Emergency support is available for managed clients outside of business hours.
We always try to resolve issues remotely first. It's faster for you and more efficient. If the issue requires hands-on attention (hardware failure, network cabling, etc.), we'll schedule an on-site visit at the earliest convenience.
