Introduction
PC Services ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (pcservices.co.za), social media pages, and related services.
Information We Collect
We may collect the following types of information:
- Contact information -- name, email address, phone number, and business name when you contact us or request a quote
- Technical information -- IP address, browser type, and device information when you visit our website
- Service information -- details related to IT support requests, tickets, and service delivery
- Social media information -- publicly available information when you interact with our social media pages
How We Use Your Information
We use your information to:
- Provide and improve our IT support and managed services
- Respond to enquiries and support requests
- Send relevant service updates and communications
- Maintain and improve our website and social media presence
- Comply with legal obligations
Third-Party Services
We use the following third-party services that may process your data:
- Meta (Facebook/Instagram) -- for social media page management and automated posting
- Microsoft 365 -- for email and business communications
- Syncro MSP -- for IT service management and ticketing
Each of these services has their own privacy policies governing how they handle data.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Your Rights
In accordance with the Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Lodge a complaint with the Information Regulator
Data Deletion
To request deletion of your data, please contact us at support@pcservices.co.za or call us at 021 883 8771. We will process your request within 30 days.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@pcservices.co.za
- Phone: 021 883 8771
- Address: Office 14, Mulberry Executive Suites, cnr Bird & Alexander Streets, Stellenbosch, 7600
Last updated: April 2026
