LABOUR RATE
Our hourly rate is R920.00 Incl.
We do not charge a set call-out fee, instead we bill a minimum amount of time for a call-out, based on the distance from our Stellenbosch branch to the client as per the table below:
| Distance from office | < 10KM | 10 – 30KM | 31KM – 60KM |
| Minimum time billed | 30 mins | 1 Hour | 1h 30 mins |
Additional time is billed in 30-minute increments for every 30 minutes spent or any part thereof.
Phone, remote and carry-in support
Phone and remote support will be billed in ¼ hour increments.
Any after hours phone support will be billed at a minimum of ½ hour at the increased rates.
After hours support rates
We supply 24/7, 365 days a year support. Our after hours support rates are as follows
| Day | Monday – Friday | ||||
| Hours | 00:00-07:00 | 07:00-08:00 | 08:00-17:00 | 17:00-20:00 | 20:00-00:00 |
| Normal rate | 2x | 1.5x | 1x | 1.5x | 2x |
| Day | Saturday | Sunday | ||
| Hours | 00:00-09:00 | 09:00-15:00 | 15:00-00:00 | 00:00-00:00 |
| Normal rate | 2x | 1.5x | 2x | 2x |
A minimum fee of 1 hour will be charged for any work done when rates increase to 1.5x. Similarly, 1.5 hours minimum will be charged when rates increase to 2x.
Maintenance contracts and pre-bought labour hours at discounted rates available. Contact us for more info.
