LABOUR RATE

Our hourly rate is R724.50/hour VAT inclusive

We do not charge a set call-out fee, instead we bill a minimum amount of time for a call-out, based on the distance from our offices in Stellenbosch to the client as follows:

Distance from office < 10KM 10 – 25KM 26KM – 60KM
Minimum time billed 30 mins 1 Hour 1h 30 mins

Additional time is billed in 30-minute increments for every 30 minutes spent or any part thereof.

Phone, remote and carry-in support

Phone and remote support will be billed in ¼ hour increments.

Any after hours phone support will be billed at a minimum of ½ hour at the increased rates.

After hours support rates

We supply 24/7, 365 days a year support.  Our after hours support rates are as follows

Day Monday – Friday
Hours 00:00-07:00 07:00-08:00 08:00-17:00 17:00-20:00 20:00-00:00
Normal rate 2x 1.5x 1x 1.5x 2x

 

Day Saturday Sunday
Hours 00:00-09:00 09:00-15:00 15:00-00:00 00:00-00:00
Normal rate 2x 1.5x 2x 2x

A minimum fee of 1 hour will be charged for any work done when rates increase to 1.5x.  Similarly, 1.5 hours minimum will be charged when rates increase to 2x.

Maintenance contracts and pre-bought labour hours at discounted rates available. Contact us for more info.