What is included in PC Services managed IT support?

Our managed IT packages include remote monitoring and management, helpdesk support, endpoint protection, backup, patch management, and Microsoft 365 administration. Higher tiers include on-site visits and dedicated account management.

How much does IT support cost in Stellenbosch?

PC Services offers three managed support tiers: Silver, Gold, and Platinum, priced per user per month. We also offer ad-hoc support and pre-bought hour bundles. Contact us for a custom quote tailored to your business needs.

Do you provide after-hours IT support?

Yes. Managed service clients have access to emergency after-hours support. After-hours rates apply for weekday evenings, Saturdays, and Sundays at different rate multipliers.

What areas does PC Services cover?

We are based in Stellenbosch and serve businesses across the Western Cape, including Cape Town, Paarl, Franschhoek, Somerset West, and surrounding areas. We also provide remote IT support nationally across South Africa.

Is PC Services a Microsoft Partner?

Yes. Cape PC Services is an authorized Microsoft Solutions Partner. We provide certified expertise for Microsoft 365, Azure, and Windows deployments, along with Acronis backup and Panda Security solutions.

Simple, Transparent Pricing

No hidden fees, no surprise invoices. Choose the plan that fits your business, or contact us for a custom quote.

Silver Support

Unlimited remote support with on-site visits at a reduced hourly rate.

R370

per user / month

Unlimited remote support

Security, Monitoring & Update bundle

Site visits at reduced rate (R715/hr)

Business hours coverage

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Gold Support

Unlimited remote support with Office 365, security, and monitoring included.

R730

per user / month

Everything in Silver, plus:

Office 365 Business Standard

Security & Monitoring package

Site visits at reduced rate (R715/hr)

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Platinum Support

Our most comprehensive package with unlimited support and full coverage.

R840

per user / month

Everything in Gold, plus:

Unlimited support (remote & on-site)

Full Support* included

Priority response

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Add-On

Security, Monitoring & Update Bundle

R275 per user / month

Protect your devices without a full support package. Available standalone or included in Silver, Gold, and Platinum plans.

Panda Endpoint Protection

Proactive & real-time protection

RMM monitoring & management

Automatic transparent updates

Hardware & software monitoring

Fault detection & remote assist

Ad-Hoc Support

Pay-As-You-Go Rates

Not on a monthly plan? No problem. We offer ad-hoc support billed at a single hourly rate.

Standard Rate

R989/hr

incl. VAT | remote & on-site

Remote Support

Billed in 15-minute increments

Instant remote connection

On-Site Support

No call-out fee — minimum rate based on distance from our office

After-Hours Support

Available 24/7, 365 days a year. Rates are multiplied based on time of day.

Monday – Friday

Hours	00:00–07:00	07:00–08:00	08:00–17:00	17:00–20:00	20:00–00:00
Rate	2x	1.5x	1x	1.5x	2x

Weekends

	Saturday			Sunday
Hours	00:00–09:00	09:00–15:00	15:00–00:00	All day
Rate	2x	1.5x	2x	2x

1.5x rate: 1-hour minimum charge. 2x rate: 1.5-hour minimum charge.
Maintenance contracts and pre-bought labour hours available at discounted rates.

All prices include VAT. Distances measured from our Stellenbosch office. Rates subject to change.

FAQ

Common Questions

Our managed service plans are priced per user per month, based on the level of coverage you need. We conduct an initial assessment to understand your environment and provide a tailored quote. There are no lock-in contracts. We earn your business every month.

Each plan includes a defined set of services such as monitoring, support, patching, and security. Our Professional and Enterprise plans include on-site support and cloud backup. Hardware purchases and major projects are quoted separately.

Yes! All managed service clients receive a formal SLA outlining response times, coverage hours, and service commitments. Enterprise clients can negotiate custom SLAs tailored to their specific requirements.

Absolutely. As your business grows, your IT needs will evolve. You can upgrade or adjust your plan at any time. We conduct quarterly reviews with Professional and Enterprise clients to ensure your plan still fits.

Yes, we serve clients throughout the Western Cape and can provide remote support nationally. On-site support is available in the Stellenbosch, Paarl, Franschhoek, and greater Cape Town areas. Travel charges may apply for locations further afield.

Let's Find Your Perfect Plan

Get a free, no-obligation quote tailored to your business. We'll assess your needs and recommend the right solution.

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