After hours support rates:
We supply 24/7, 365 days a year support. Our after hours support rates are as follows.
| Day |
Monday – Friday |
| Hours |
00:00-07:00 |
07:00-08:00 |
08:00-17:00 |
17:00-20:00 |
20:00-00:00 |
| Normal
rate |
2x |
1.5x |
1x |
1.5x |
2x |
| Day |
Saturday |
Sunday |
| Hours |
00:00-09:00 |
09:00-15:00 |
15:00-00:00 |
00:00-00:00 |
| Normal
rate |
2x |
1.5x |
2x |
2x |
A minimum fee of 1 hour will be charged for any work done when rates increase to 1.5x. Similarly 1.5 hours minimum will be charged when rates increase to 2x.